And the "Stuff" goes round

Ok a follow up to the previous email. I asked it smaller, less picture quality, and brand name equaled a fair swap. the responce I got is below
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Barney,

Thanks for following up with me. I was glad to hear that you were able to find the TV you were looking for through Samsung.
Our Performance Service Plans only cover replacements through Best Buy so if you are working directly with the Manufacturer
it would not cover it. However, you always have the option to return your Performance Service Plan for a pro-rated refund.

I truly apologize for your frustrations and I appreciate you supplying me with your address; I will get that $75 Gift
Card submitted for processing right away and you can be expecting it in your mail within 15 business days. You are a great
customer of ours and welcome any opportunity to improve your experience with us. Feel free to write again if you have any
other questions or concerns, Barney.

All the Best,
K***

_________________________________________________________________

Yes my first name is Barney, actually I am the third (Barney Lee Alder III) so I always went by my middle name to cut down on confusion in the family.

My return response
__________________________________________________________________

K***:

The model HL56A650 was being sold in your store. I was the TV next to
the one I bought (I like the slimmer lines of the one I bought).
The only reason I am working with the Manufacturer is the tv is still
under there warranty and the Mt Juliet store could not order it.
This I don't understand as why Samsung has them but you all can not order them.

Let me guess pro-rated refund "Performance Service Plan" will be in
the form of a gift card only usable at Best Buy?

Sincerely
Barney Alder