Finally a reply from Best Buy

Hello *******,

I was sorry to read about the frustrations you have been experiencing with your TV exchange situation. I can certainly understand why you would want the exact same TV for the exchange however I would really appreciate the opportunity to explain why that might not be an option.

When a TV gets authorized for exchange, we typically offer you the credit for the current value of the TV. In other words, you would be getting the amount that the TV would be worth today because as technology advances, the value of older technology depreciates. I was also informed by a store manager in the *******, TN store that manufacturers are actually making less DLP TVs so it would likely be hard to find one of the exact same quality and size as yours. I know that you are good customer of ours and I want to offer you a $75 Best Buy Gift Card to help out with the TV purchase. I truly want you to have the best shopping experience with Best Buy possible and to enjoy future experiences as well. If you would like to accept this offer, please let me know by responding to this email and including your current MAILING ADDRESS for our verification.

Thank you for taking the time to write us and I look forward to hearing back from you!

Best Regards,
****
Best Buy Consumer Relations
Case # ********


My Response (after i fixed a few spelling & word problems. Never type angry.)

Hello ****:

So smaller in size, lower in picture quality, and lesser in brand name
means a fair exchange in your book?
I wanted my money back so I could got to another store, you all did
not have/offer, or could not order DLP any more.
The night I tried to return this TV, your lead customer person (****)
could not order the HL56A650 from Samsung for some reason.
When I called Samsung they have them, in stock. They were very
apologetic and are sending me one now as we converse through
email.

I am curious thou about the 4 yr service plan, will it cover the
replacement tv or have I just lost it ?

my address is
**************
**************
**************
**************