Friday, February 6, 2009

Do NOT SHOP AT BEST BUY!!

Normally I would not go into this but hey I have been nice about it too long.
On 5/25/08 I bought a Samsung 56" DLP tv. It was GREAT for a while the the light started going out. You would be watching the tv and Poof! Light OUT! The TV would try to restart and sometimes it would and some times it took an hour. I bought the repair plan so I called for repair. Skip ahead 8 time (8 different time I called and got some to come out for repair) and the tv has not worked since Nov 5 2008. The Best Buy protection plan says ".. any 4 repairs for the same problem" and I can turn it as a lemon. Well I have 8 (7 of which I have tickets for). Best Buy now says there awaiting on Samsung (because it's less than a year old). I call Samsung and give them the SN of the TV, they have not heard any thing about it. After I fax all 7 of the repair tickets I have, they decide it is bad (REALLY?????). They (Samsung) is going to ship an newer model out to in 7 days. I call 12 days later to see what is wrong. Well seams it "hung" in there system, so instead I am going to get an RMA and I just need to take it back to Best Buy. Ok I have my RMA, TV, power cord, and remote off to Best Buy. They punch up it up and guess what, they don't have ANY DLP tv's there. Plasma (nope don't want it) and LCD (smaller and nope don't want it). Only other option a gift card to Best Buy for the amount of my tv purchase. WTF??? I don't want to buy 232.47 Blenders!! I want a TV. They do not refund money at all. The ONLY OFFER THEY MADE ON A SWAP WAS FOR A SMALLER LCD . So I hope Best Buy enjoys the money I spent there because I will not ever go in or spend a single penny there in the future!

1 comment:

beachcares2 said...

Grrr...that makes me so mad...I too will never buy there and fixing to make a complaint on them...Shame on them!!!!